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Word of Mouth Is Now a Public Conversation

by: Lynette Webb

This is one of those things that in many ways is so blindingly obvious that it almost doesn't warrant mentioning.

word of mouth - LW.jpg

It comes from Chris Anderson, he of Long Tail fame, from chapter 7 of his book. But, perhaps because of it's apparent obviousness I've found it to be a nice conversational jumping-off point to explore other aspects... like what the remit/approach to PR should be in this new era; like the fact that online conversations lives on and on, echoing long after the original 'speaker' has moved on, etc...

Image from Flickr CC www.flickr.com/photos/juiceboxgasoline/279544122/ 

Original post: http://www.flickr.com/photos/lynetter/453858891/

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