by: Alain Thys
A big Konichi-Wa to yet another inspiring blog contributor here at Futurelab. Working for the award-winning UK research firm Freshminds, Matt Rhodes specialises in sustainable customer engagement, using social networking and online communities to bring customers and stakeholders closer to the brand. He's also learning Japanese (but as per his request, we won't test him on it ... "yet" :-) Please join us in welcoming Matt !
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