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On this blog we assemble the world's sharpest minds in marketing and strategy innovation. People who spark exceptional insights in their field of expertise and inspire their readers to action.

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July 31, 2008

"Innovator's Guide to Growth": Readable, Productive Prescriptions for Disruptive Innovation

by: John Caddell

innovator's guide - book.pngI didn't really understand Clayton Christensen's "The Innovator's Dilemma" when I read it many years ago. Perhaps like a lot of people employed by large companies, I suffered "innovator's myopia." But after experiencing disruptive products like Skype, Linux and salesforce.com it started to make more sense to me.

Christensen and his followers are still preaching the disruptive innovation gospel, and now, with "The Innovator's Guide to Growth" I am finally getting the picture.

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Microencapsulated Scent Will Move Beyond Sampler into Public Spaces and Electronic Devices

by: Idris Mootee

I was shopping at some department stores yesterday and realize there’s some scent that is being pumped from the ventilation system. I realized this is not uncommon. Imagine in the cinema, popcorn is probably the scent that you will be exposed to, but in a European cinema, you might just smell bread, caramel, chocolate or whatever else an advertiser wants you to smell. This is the technology tested for Beiersdorf's Nivea, and exit polls showed a 515% rise in recall for the Nivea ad compared with moviegoers who saw the spot without the scent.

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The Curse of Private Equity and the UK Care Home Industry

by: Dick Stroud

Four-Seasons-729030.jpgCheap money, a guaranteed demand, ever rising property prices and lots of cheap overseas labour to do the work –what more could any business want?

It is not surprising that shed loads of private equity poured into the care market since it seemed a one-way bet. The result is that some care suppliers have been more intent on financial engineering than their core business of providing care.

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July 30, 2008

How Not to Use Facebook for Marketing

by: Matt Rhodes

for-sale.jpg

For the last few days I’ve been privy to an interesting  example of how not to use social networks for marketing. It all started when somebody I don’t know (let’s call him John) asked to be my friend on Facebook.

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The Social Life of a Playlist

by: David Jennings

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Last November Patrick Dax of ORF, Austria's public service broadcaster, interviewed me in Vienna about Net, Blogs and Rock'n'Roll. It was the best set of interview questions I've ever had (taking nothing away from Patrick here, but I have to admit it's not like I've done hundreds of interviews) and a great discussion on a miserably rainy day — if you read German, here's the interview.

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Lovely Little Film

by: Scott Goodson

Xavier my client sent me this lovely little film about the power of emotional advertising. A simple message re-written can make a difference. In my future, writers have a role!

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July 29, 2008

Please Your Guests by Fooling Them

by: Roger Dooley

Imagine that you are shopping for a few bottles of wine for your next dinner party. You probably aren’t going to buy from the cheapest selections. You don’t want your guests to think you are a cheapskate, or that you have such a low opinion of them that you’d serve them plonk. Besides, you are a Neuromarketing reader, and you know that real quality aside, wines we think are expensive taste better. Most likely, you’ll move away from the cheap stuff and opt for something mid-priced. And, if your guests are particularly important to you, you may choose an even more expensive wine.

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Cradle-to-cradle: Desirable but Difficult

by: John Caddell

I had been puzzling about the implications of cradle-to-cradle manufacture before my friend Sara Kaplaniak's op-ed in our local paper yesterday, but reading it helped crystallize my opinion that, while very desirable, cradle-to-cradle requires a significant culture change among those who would be early adopters of the products.

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Imagine a Bigger Market and You'll See a Bigger Market

by: Guy Kawasaki

Scientists in two studies at the University of Virginia discovered that softball players and golfers who had good days perceived balls and golf holes as larger than the players who had bad days. The question is, Did this difference in perception cause the player to have better days or did the day's performance cause the players to perceive the ball and holes as bigger?

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July 28, 2008

Serious Games Making Their Way Into Corporations

by: Eliane Alhadeff

I had already covered HBR article Leadership’s Online Labs on my previous post, dated May 03, 2008 - Harvard Business Review Article: Serious Gamers Hone Leadership Skills.

However, the combination of 3 recent articles from Educational Games Research - Study: MMORPGs Critical in Developing Tomorrow’s Business Leaders, Fast Company.com - The Rise of Corporate Games, and Wisdom Games-Gamers As CEOS – Leadership Lessons In Gaming, have made me revisit a theme that is close to my heart: Developing Leadership.

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Talk: The Sex, the Violence and the Dirty Money: The Truth about Social Virtual Worlds

by: Gary Hayes

The slides below are from a presentation I did last week at the Monash Law Chambers as part of a four speaker mix on Law and Regulation of Virtual Worlds. The embed below has just been elevated as a slideshare featured presentation - so goes to show what a catchy title will do. I co-presented with Dan Hunter, New York Law School, Melbourne University Law, Melissa deZwart, Senior Lecturer, Monash Law and David Lindsay, Senior Lecturer, Monash Law.

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Introducing Gary Hayes (5/7)

by: Alain Thys

garyhayes.jpgIs the media becoming personal?  Are we born to be wired?  Will brands join the metaverse? These and many other questions are asked by our newest contributor Gary Hayes.  As a BBC digital media veteran, there are few media paths he hasn't followed.  Currently Gary is the director of the Australian Laboratory for Advanced Media Production and writes the excellent blog Personalize Media.  Please join us in welcoming Gary to the Futurelab team.

July 27, 2008

Crowdsourcing and User Generated Firings

by: Roger Dooley

Crowdsourcing has occasionally been an alternative to doing things the old-fashioned way by, say, paying an expert. While many indirect effects of crowdsourcing exist, there has been little direct impact on employees within a given organization.

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Forrester Research report about US Technographics

by: Dick Stroud

google008-749279.jpgTechnographics, what a nice word. No idea what it means but it does sound important and something you and I should know about.

 

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July 26, 2008

Grumpy Old Baby Boomers - Official

by: Dick Stroud

Today is a good day. Today I know I am not alone. Today I can have a good moan in the safe knowledge that it is all a result of my birth year not an abundance of the misery hormone.

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July 25, 2008

Where Does Social Media Sit in a Firm? Probably Many Places

by: Matt Rhodes

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GM and the New Plug-In Infrastructure

by: Joel Makower

plug-incar.jpg

This week's announcement by General Motors that it has joined with more than 30 utility companies across the U.S. to work on issues related to electric vehicles got a great deal of media play. But the coverage only began to scratch the surface of the complexity of bringing plug-in electric vehicles to market in mass quantities.

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July 24, 2008

Is China, Korea or India Part Of Your Gobal Innovation Strategy? If Not, You Must Think Twice.

by: Idris Mootee

What a view of probably the most vibrant business place in the world. In Hong Kong seeing the hyper competitive markets and it is the gateway to the world biggest market of the future, funny enough that I wonder why the word 'innovation' is not commonly used or comes up in board room conversations here. But innovation is deeply embedded in every inch of this place and the people here. For them, it has always meant survival and opportunities.

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A Penny for Your Brain Fodder

by: danah boyd

My blog is boring these days. Most of my writing energy is being spent on my dissertation. And I promise, none of you want to hear details of how I fine-tune my methodology chapter. I can't even keep you entertained with outrageous tales of sordid trysts because, well, there aren't any. Hell, I barely leave the house.

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Clever Wine Marketing

by: Roger Dooley

killer-juice-cabernet.jpgHow do you market a product that your customers know is bad before they try it, and which they may well dislike if they do? That’s the dilemma faced by makers of boxed wines - even those of high quality that would fare well in a blind tasting.

Wine is such a subjective product that I could probably devote a blog just to wine neuromarketing. We know that expensive wine tastes better, and that California wine beats North Dakota wine - even when all the wine tasted is the exact same stuff! And these differences have been measured by brain scans, so it’s not just a problem with the tasters saying what they think the researcher wants to hear.

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July 23, 2008

What in Hell Do Stories Have to Do with Innovation?

by: John Caddell

Regular readers may be tiring of the constant barrage of story-related posts, or at minimum be trying to figure out how they relate to the title of this blog. Here are some words that I hope tie it together.

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Feeling Itchy?

by: Roger Dooley

itchy_dog.jpgI’m guessing marketers of products for itch relief, athlete’s foot, and the like already know this… but itching can be stimulated by seeing other people scratch, and even by images of itch-causing creatures like bedbugs. Last month’s Scientific American Mind had a interesting article on the neuroscience of chronic itching. Much of it was no doubt interesting to the 10% of the population who suffers from chronic itching, but the neuromarketing takeaway from the piece was how easy it was to induce subjects to feel itchy themselves without a real cause.

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July 22, 2008

With 20% of UK shopping Online Are Retailers Ready?

by: Matt Rhodes

sale-300x270.jpgA report in Business Week highlights the growing and increasingly large proportion of shopping in the UK. Online now accounts for 20p in every pound spent on shopping in the UK and the IMRG Capgemini E-Retail Sales Index reports that UK shoppers spent more than £26.5bn online in the first six months of 2008 alone. Online is big business for retail in the UK.

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Brand As Facilitator

by: David Armano

Brand As Broadcaster
In this dynamic world of "social media" that we're all gushing over, it's healthy to remind ourselves that most brands are still acting as "broadcasters"—dishing out content, information, products and services to people.

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July 21, 2008

Will Driving Habits Really Change?

by: Roger Dooley

Just about every news pundit on TV has declared that THIS is finally the oil price change that shocks Americans out of their gas-guzzling ways. It’s hard to argue with that logic. Trucks and big SUVs are piling up on dealer lots. Consumers looking to trade in one of those thirsty vehicles find that its value has dropped by thousands of dollars in a few months. General Motors is shuttering truck plants and has put its HUMMER brand up for review and potential sale. This looks like the real thing. But is it? Maybe our tricky brains will surprise everyone…

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What Do You Do When Old Media Vehicles Are Losing Effectiveness And New Media Vehicles Are Not Proven And Generally Lack Measurement?

by: Idris Mootee

On the flight to Asia I was reading a latest study conducted by Aegis Group's Marketing Management Analytics and Financial Executive magazine. 6 in 10 financial executives believe their companies' marketing departments have an inadequate understanding of financial controls, and 7 in 10 said their companies don't use marketing inputs and forecasts in financial guidance to Wall Street or other public disclosures.

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July 19, 2008

30 Essential Books for Industrial Designers

by: Design Translator


Image Source: Books by ijsendoorn.

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Service Strategy - What Is the New Gold Standard? Michelli Has Some of the Answers. Lessons from Ritz-Carlton.

by: Idris Mootee

I don’t remember when the word “service economy” first showed up five or ten years back. What is “service economy”? In economic terms, services are a diverse group of economic activities that include high technology, knowledge-intensive sub-sectors, as well as labor-intensive, low skill areas. In many ways, the service sectors exhibit marked differences from products (manufacturing), these distinctions are blurring.

Continue reading "Service Strategy - What Is the New Gold Standard? Michelli Has Some of the Answers. Lessons from Ritz-Carlton." »

Do Branded Online Communities Fail?

by: Matt Rhodes

Today a lot of people are talking and writing about a new report from Deloitte looking at online communities, the 2008 Tribalization of Business Survey. The report is based on interviews with 100 firms that are sponsoring branded online communities, looks at what they are doing and what benefits they are reaping.

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July 18, 2008

Anchor Pricing Strategies

by: Roger Dooley

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Here’s a scenario… You decide to venture into a cell phone store despite your reluctance to deal with a bewildering number of phones, options, plans, along with a confusing price structure. As usual, you find you’ll have to wait a bit for a salesperson. The greeter hands you a card with a big “97″ printed on it, and says, “It should only be a few minutes. We’ll call your number, 97, when a salesperson can help you.” You notice that a large digital display on the wall is showing “94.” You see it click to 95, then 96, and finally 97. The receptionist says, “Number 97, please,” and a salesperson appears to assist you.

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How Trent Reznor Nails It

by: Nancy Baym

Along with Radiohead (though in fact far beyond them), Trent Reznor is often held up as one of the heroes of new media music promotion. This raises the usual litany of questions: Could this work for a new band without a huge following? Is this unique to him? Is this THE FUTURE? Blah blah blah?

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The Impact of the Internet on Customer Behaviour

by: Matt Rhodes

A few weeks ago I posted about the impact of the internet on customer behaviour, Internet: twice as influential as TV; eight times as print media. This looked at a study, tracking and measuring the impact of the internet on consumer behaviour across three European countries (UK, France and Germany), suggests that the internet is twice as influential as television and eight times as influential as print media. These findings come from the Digital Influence Index study from PR firm Fleishman-Hillard and research firm Harris Interactive.

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July 17, 2008

You Might Be a Digital Anthropologist...

by: David Armano

Upon recently talking about micro-interactions to the folks at Citi, I had a “micro-epiphany.” It occurred to me that companies really need to be looking at the social revolution for possibly one reason over everything else. Insights into human behavior that can lead to future innovations or even product/service improvements.

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Sales is from Mars, Marketing is from Venus - Podcast Vol III - The Sales Perspective

by: Jon Miller

One of the interesting things about lead management software is that although the soft benefits (e.g. running campaigns with less manual effort, more time to focus on the strategic and creative activities that improve marketing ROI) apply to the marketing department, the hard ROI benefits (e.g. more and better quality leads, faster deal cycles, and higher win rates) are primarily seen by the sales department (and of course the company as a whole).

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Living in the 21st Century: Older People in England

by: Dick Stroud


A major report has just been released about the reality of ageing in England. When I say major I mean major. It is 316 pages long and is comes with a great pedigree.

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July 16, 2008

Can the iPhone Hit Crucial Network Density for Noticable Cluster Effects?

by: danah boyd

On Friday morning, I was shocked to find my always-empty neighborhood AT&T store host to a long line of iPhone cravers. What shocked me even more was that the diverse group didn't look like typical Apple consumers. They sold out quickly and are still sold out.

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Micro-Interactions 2.0

by: David Armano

Tomorrow, I'm giving a talk to a global group of executives from Citi, one of our clients. I've revised "Micro-Interactions" and really feel good about the direction it's moving in.

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Segmenting Social Networks for Business

by: Matt Rhodes

I came across an interesting set of slides today from Erik Herschkorn looking at social networks and business. There is a lot written about this at the moment and often the same ground is covered by all people. What I liked about this presentation is that it suggests some ways to segment the different social networks, specifically from a business perspective.

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